NEW INTENT TO CLAIM PROCESS
Services Australia has launched an online ‘intent to claim’ function through myGov, making it easier to register for much needed financial support in minutes, eliminating the need to call or come into a Services Australia service centre to get the claim process underway.
To access the online intent to claim you just need a myGov account linked to Medicare or Australian Taxation Office services. Once you’ve linked either of these services, you will see a prompt on your myGov welcome page to register your intention to claim.
Once someone lodges an intent to claim through myGov, Services Australia will contact them as soon as possible to talk through the next steps. For new customers, this will include support setting up a Customer Reference Number (CRN).
People no longer have to provide separation certificates to claim JobSeeker Payment.
Claims will be backdated to when someone first tried to contact Centrelink or lodged an intent to claim. If someone tried to apply for a payment in recent days and were unable to access either myGov, a Services Australia service centre or call centre to make the claim, they will be backdated to Monday 23 March 2020 at the earliest. Confirmation of backdating will be via phone if their claim is approved.