Government Agencies and Useful Websites

The following list of websites provides a range of information that may be of assistance to you. There are also links to the various Ombudsman services, which may be able to assist you in the unfortunate event that you experience difficulties with various services.

USEFUL WEBSITES

OMBUDSMAN AND COMPLAINTS RESOLUTION SERVICES

  • Commonwealth Ombudsman – for complaints related to Government Agencies and Departments, including Immigration, Law Enforcement and Taxation matters
    http://www.ombudsman.gov.au/
  • Postal Industry Ombudsman – for complaints regarding Australia Post and other registered postal operators
    http://www.pio.gov.au/
  • Telecommunications Industry Ombudsman – issues with mobile, internet and landline phone services
    http://www.tio.com.au/
  • Financial Ombudsman Service – investigates disputes with banks and insurance companies
    http://www.fos.org.au/
  • Fair Work Ombudsman – Pay disputes and working conditions
    http://www.fairwork.gov.au/
  • Credit and Investments Ombudsman – Disputes with non-bank credit providers
    http://www.cosl.com.au/
  • Private Health Insurance Ombudsman – Complaints about Private Health Insurance Providers
    http://www.phio.org.au/
  • Aviation Complaints – A “one-stop-shop” that provides information on how to resolve grievances with aviation matters including aircraft noise and aviation security
    http://www.aviationcomplaints.gov.au/
  • Australian Health Practitioners Regulation Agency – Disputes related to the conduct of a registered health practitioner
    https://www.ahpra.gov.au/

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